A few days ago we wrote about UK2′s email migration failure. In the article we quoted Martin Baker, UK2′s Managing Director saying “We’re at the tail end of moving the emails across and should be done in no more than 24 hours.” That statement was from November 12th.
Today, almost a week later, The Register reported that the problems are far from over. Apparently the problem is so severe that UK2 cannot even provide their clients with an ETA for when the problem will be resolved.
If I had all my emails stored at UK2′s servers I’d really be concerned. I have a feeling that this one will not have the same happy ending as the Sidekick-disaster story a few months back.
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… and yet they still have the audacity to refer you to a 50p min. technical helpline for a problem of their own making. Their “Heartbeat” blog, intended to keep you updated on an hourly basis, has not been updated since 21 Nov. (24 Nov 2009)
…and at the same time their normally good technical support has fallen to bits. We have support tickets outstanding for five days and can’t even get a response out of them by any means at all.