In an environment ruled by internet heavyweight such as Microsoft, Google, and Yahoo!, GMX puts in an ambitious effort on the webmail front. In fact, several times within the past few days I found myself wondering why some of GMX’s more innovative features (a personal file storage area that can be mapped like a network drive, the ability to have several messages open at once, a resizable left column) haven’t already been cribbed by the industry giants.

These moments, however, were few and far between when compared to the frustration I felt when GMX would inexplicably crash while doing something simple. When you get down to the nitty-gritty usability of GMX, it falls flat on its face: it’s slow, buggy, tech support is virtually nonexistent, and it omits some key features that many users expect from their webmail provider. While GMX has a few great ideas, there are issues that can’t be overlooked. Read on for my rundown of GMX’s pros and cons.

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